Frequently Asked Questions
Everything you need to know about shopping with Elegant Auto Retail.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate of $9.95 applies. Most orders are processed within 2 business days and delivered within 5-7 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our online portal to generate a prepaid return shipping label.
Are your materials sustainably sourced?
Yes, at Elegant Auto Retail, we prioritize ethical fashion. 80% of our current collection is crafted from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options through Klarna.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website. You can also view your order history and status by logging into your account.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.